Diesel Mechanic Jobs in State - Indiana

Sales Associate Position Job Description:

• Properly greet customers and determine if shop can fulfill their requests or needs by performing the following duties.
• Greet customers in a prompt, friendly manner.
• Obtain all purchase orders prior to finalizing repair order.
• Obtain approval from customers/companies prior to writing repair orders, and when additional work is needed for current repairs or when estimates will be exceeded by more than 10% of the total.
• Provide accurate estimates and wait times.
• Identify work required and then write detailed description of work required.
• Assign work to all technicians within the company guidelines
• Maintain organizational control of work in progress and work waiting to be done.
• Ensure replacement parts are essential for needed repairs.
• Complete work orders by providing the necessary customer information, job description, labor, parts used, and any other additional notes.
• Identify and prevent possible warranty situations through consultation of Senior Management and documentation on repair orders.
• Document all disclaimers on repair orders to avoid warranty claims.
• Report all unresolved customer complaints to Manager.
• Ensure completed shop tickets are properly billed and collected after work is performed.
• Develop communication with customers to identify their needs or concerns, and also to sell additional products and/or services.
• Order all parts and supplies as directed by the Manager.
• Maintain organization and cleanliness of the parts area.
• Maintain all inventory part levels and inventory dollars as set forth by the Division Manager.
• Control all aspects of parts and supplies (receiving, pricing, storing, etc.).
• Responsible for National Account billing and receivables. Ensure total customer satisfaction and the integrity of the company.
• Balance and organize shift paperwork in a timely manner.
• Responsible for your cash register shortages.
• All other duties as assigned by supervisor.
• Conduct fuel and electrical diagnostics with limited supervision.
• Complete most repairs and parts replacements.
• Accurately complete written record of work performed.
• Communicate with Drivers regarding “Vehicle Condition Reports" and make appropriate repairs.
• Maintain a clean work and shop area as directed.
• Other duties may be assigned.